Return & Refund Policy
Easy Returns for a Better Shopping Experience
At Liravone™, we want you to feel confident when shopping for pet lifestyle essentials. This Return & Refund Policy explains how return requests, exchanges, damaged items, and refunds are handled.
1. Return Eligibility
We offer a 30-day return window starting from the date your order is delivered.
To qualify for a return, the item must be:
Unused and in the same condition as received
Clean, complete, and free from signs of wear
Returned with original packaging, tags, inserts, and accessories when applicable
Accompanied by a receipt, order confirmation, or proof of purchase
Items that do not meet these conditions may not be accepted for return.
2. How to Request a Return
To begin a return request, please contact us first:
Email: support@liravone.com
Once your request is reviewed and approved, we will provide return instructions and, when applicable, a return shipping label.
Please do not send any product back before receiving return authorization. Items returned without prior approval may not be accepted or processed.
3. Damaged, Defective, or Incorrect Items
Please check your order carefully after delivery.
If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible with your order number and clear photos of the product and packaging.
Our team will review the issue and help provide an appropriate solution.
4. Items That Cannot Be Returned
For safety, hygiene, and product condition reasons, certain items may not be eligible for return, including:
Used pet products
Items with pet hair, stains, odors, or visible wear
Personalized or custom-made products
Perishable goods, food, treats, or consumable items
Personal care or hygiene-related items
Hazardous materials, flammable items, liquids, or gases
Gift cards
Final sale or clearance items
Original shipping fees paid at checkout are non-refundable.
Please contact us before starting a return if you are unsure whether your item qualifies.
5. Exchanges
The most efficient way to receive a different item is to return the original product first. Once your return is approved, you may place a new order for the item you prefer.
This helps ensure faster processing and product availability.
6. European Union 14-Day Cooling-Off Period
For orders shipped to the European Union, customers may have the right to cancel or return an order within 14 days of receiving it, without providing a reason.
To qualify, the item must be:
Unused and unworn
In its original packaging
Returned with tags, accessories, and proof of purchase
This right applies in addition to our standard return policy where applicable.
7. Refunds
After we receive your returned item, it will be inspected before a refund decision is made.
If your return is approved:
The refund will be issued to your original payment method
Please allow up to 10 business days for processing
Your bank or credit card provider may require additional time to post the refund
If more than 15 business days have passed since your refund was approved, please contact us for assistance.
8. Return Address
A return authorization and return instructions must be provided before any item is sent back.
Return Address:
Liravone™
El Corral Animal Shop Inc.
2463 Slauson Ave
Huntington Park, CA 90255
United States
Phone / Text: +1 (323) 585-0977
Email: support@liravone.com
Thank you for choosing Liravone™. We are here to help make everyday pet care easier, more organized, and more enjoyable.