FAQ
1. What does Liravone™ sell?
Liravone™ offers practical pet lifestyle essentials designed for everyday home, travel, grooming, walking, organization, and comfort routines. Our products are made to support pet owners with simple, useful solutions for daily care.
2. Where is Liravone™ located?
Liravone™ is operated by El Corral Animal Shop Inc.
2463 Slauson Ave
Huntington Park, CA 90255
United States
3. How can I contact customer support?
You can reach us by email or phone/text.
Email: support@liravone.com
Phone / Text: +1 (323) 585-0977
4. What are your customer support hours?
Our customer support hours are Monday through Friday, 9:00 AM to 6:00 PM (EST). We do our best to respond as quickly as possible during business hours.
5. How long does order processing take?
Most orders require 2–4 business days for processing, inspection, and packaging before shipment. During holidays or high-volume sales periods, processing may take up to 5 business days.
6. How long will delivery take?
Estimated delivery times may vary by location.
United States: 10–15 business days
Canada / United Kingdom / Australia: 11–16 business days
Other international locations: 15–20 business days
Delivery times are estimates and may be affected by carrier schedules, customs, weather, or local delivery conditions.
7. How much is shipping?
Liravone™ charges a flat shipping fee of $5.99 on all orders.
8. Will I receive tracking information?
Yes. Once your order ships, you will receive a shipping confirmation email with tracking details. Tracking updates may take 1–3 business days to appear after the label is created.
9. Can I change or cancel my order after placing it?
Please contact us within 12 hours of placing your order if you need to request an address change or cancellation. Once the order enters processing or shipment, changes may no longer be available.
10. What payment methods do you accept?
We accept secure checkout options including PayPal and major credit or debit cards. Available payment methods will be shown at checkout. All payments are processed in United States Dollars (USD).
11. Do you store my card information?
No. Liravone™ does not store full credit or debit card details on our own servers. Payments are processed through secure third-party payment providers.
12. What is your return policy?
We offer a 30-day return window from the date your order is delivered. Items must be unused, clean, in the same condition as received, and returned with original packaging and proof of purchase.
13. How do I start a return?
Please contact us at support@liravone.com before sending any item back. Once your request is reviewed, we will provide return instructions if the return is approved. Items sent back without prior authorization may not be accepted.
14. What should I do if my item arrives damaged or incorrect?
Please contact us as soon as possible with your order number and clear photos of the product and packaging. Our team will review the issue and help provide an appropriate solution.
15. Are any items non-returnable?
Certain items may not be eligible for return, including used pet products, items with pet hair, stains, odors, or visible wear, personalized products, food, treats, consumable items, hygiene-related products, gift cards, and final sale items.
16. When will I receive my refund?
After your returned item is received and inspected, approved refunds will be issued to the original payment method. Please allow up to 10 business days for processing. Your bank or card provider may need additional time to post the refund.
17. Do you ship internationally?
Yes, Liravone™ may ship to multiple regions. International delivery times and customs requirements may vary by destination.
18. Who is responsible for customs duties or import taxes?
For international orders, any customs duties, import taxes, or local fees charged by the destination country are the customer’s responsibility.
19. How do I know which product is right for my pet?
Please review the product description, size details, materials, and usage notes before ordering. If you need help choosing a product, contact us and we will do our best to assist.
20. Why choose Liravone™?
Liravone™ focuses on simple, practical, and modern pet essentials that fit naturally into everyday life. From home routines to travel moments, our goal is to make pet care easier, more organized, and more enjoyable.